Age requirement

You must be at least 18 years old (or the age of majority in your jurisdiction) to access or purchase from this Site. By entering the Site or placing an order, you confirm that you meet this requirement. We reserve the right to refuse service to anyone we believe is under 18.

Product information

We strive to display product information — materials, dimensions, specifications, and pricing — accurately. However, we do not warrant that product descriptions, colours, dimensions, or other content is error-free. If you receive a product that does not match its listed description, contact us within 14 days of delivery for a replacement or refund.

Orders and payment

• All orders are subject to acceptance and availability
• We reserve the right to refuse or cancel any order at our discretion
• Payment is processed at the time of checkout through our payment processor
• Prices are listed in AUD and may change without notice
• If a pricing error occurs, we will contact you before processing your order

Shipping

• Orders ship in discreet, unbranded packaging
• Shipping times are estimates and not guaranteed
• Risk of loss passes to you upon delivery to the shipping carrier
• We are not responsible for carrier delays, lost packages after dispatch, or incorrect shipping addresses provided by the customer

See our Shipping Policy for rates, delivery times, and our discreet packaging guarantee.

Returns and refunds

Due to the intimate nature of our products, the following applies:

• Unopened, sealed products: May be returned within 14 days of delivery for a full refund, provided the packaging is intact and unopened
• Opened or used products: Cannot be returned due to health and hygiene reasons, unless the product is defective
• Defective products: May be returned within 30 days of delivery for a replacement or full refund
• Incorrect item received: Contact us within 7 days for a replacement at no cost

Return shipping costs are the customer's responsibility unless the return is due to our error or a defective product.

To initiate a return, contact us at hello@softsin.shop with your order number and reason for return.

Product safety and use

• All products are intended for adult personal use only
• Products containing silicone are body-safe and non-porous when used as intended
• Follow care instructions provided with each product
• Discontinue use immediately if you experience any discomfort or adverse reaction
• We are not liable for injury or damage resulting from misuse of our products
• Keep products away from children

Intellectual property

All content on this Site — text, images, product names, logos, and design — is the property of Soft Sin and may not be reproduced, copied, or used without our written permission.

Limitation of liability

Soft Sin is not liable for:

• Indirect, incidental, or consequential damages arising from product use
• Losses resulting from inability to use the Site or delays in shipping
• Damage caused by misuse of products contrary to provided instructions

Our total liability for any claim is limited to the amount you paid for the relevant order.

Jurisdiction

These Terms are governed by the laws of New South Wales, Australia. Any disputes shall be resolved in the courts of New South Wales, Australia.

Changes to these Terms

We may update these Terms at any time. Continued use of the Site after changes constitutes acceptance of the updated Terms.

Contact us

Your use of the Site is also governed by our Privacy Policy.