Information we collect

When you browse the site: We automatically collect your IP address, browser type, device information, and pages visited. This is used for site security and basic analytics.

When you create an account or place an order: We collect your name, email address, shipping address, billing address, and phone number. We collect payment information through our payment processor — we do not store your full card details on our servers.

When you contact us: We keep records of your communications (emails, messages, support requests) to resolve issues and improve our service.

Age verification: When you confirm you are 18+, we store a cookie (softsin_age_verified) for 30 days. Cart contents may be stored in your browser until checkout.

How we use your information

• To process and fulfil your orders
• To communicate with you about your orders, shipping, and returns
• To send promotional emails (only if you opt in — you can unsubscribe at any time)
• To prevent fraud and protect our store
• To improve our products, website, and customer service

What we do NOT do

• We do not sell your personal information to third parties
• We do not share your purchase history with marketing companies
• We do not use your data to build profiles about your sexual preferences
• We do not send marketing material in discreet packages or billing statements that would reveal the nature of your purchase

Discreet billing

Your credit card statement will show a neutral, non-descriptive business name — not "Soft Sin" or any adult-related wording. The exact billing descriptor is shown at checkout before you pay.

Discreet shipping

All orders ship in plain, unbranded packaging. No product imagery, no explicit language, no indication of contents on the outer carton or shipping label. See our Shipping Policy for our full discreet packaging guarantee.

Cookies

We use essential cookies for cart function, checkout, age verification, and site security. We use analytics cookies via our hosting provider (Vercel Analytics) to understand site traffic. You can disable cookies in your browser settings, but some site features may not work properly.

Third-party services

We use trusted third-party services to operate our store:

• Payment processor: Our PCI-compliant payment partner handles payment data securely (processor name shown at checkout)
• Shipping carrier: Australia Post and partner couriers — receive your shipping address and delivery details only
• Analytics: Vercel Analytics — anonymised traffic and performance data

Each third-party service has its own privacy policy governing how they handle data.

Your rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data (subject to legal record-keeping requirements)
• Opt out of marketing communications at any time
• Request a copy of your data

To exercise any of these rights, contact us at hello@softsin.shop. We respond within 30 days.

Data retention

We retain order records for as long as legally required for tax and business purposes. Personal data not required for legal record-keeping is deleted upon your request or when no longer needed.

Security

We use SSL encryption (HTTPS) for all data transmitted between your browser and our server. Payment data is handled by our PCI-compliant payment processor. No method of transmission or electronic storage is 100% secure, but we follow industry best practices to protect your information.

Children's privacy

This store is for adults 18+ only. We do not knowingly collect information from anyone under 18. If you believe a minor has provided us with information, contact us immediately and we will delete it.

Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "last updated" date.

Contact us

See also our Terms of Service.